Intelligent operation and maintenance

• CSC Center

  Service Overview:

  Geewell provides customer with various after-sales services through its Customer Service Center (CSC) according to ISO, ITIL standard. A secure, high-quality and highly-reliable IT system operation is assured and information communication system towards customer will be protected 24 hours a day in 365 days. We arrange immediate reaction to maintenance, reply, initial estimation and arrangement, and the report of onsite engineers. CSC as a unified service window presents tailored management for the progress and history of failure. We share information with operators through the operation and maintenance system. 

  
  

  Detailed introduction:

  The CSC center has 3 teams:

  -Service desk: responsible for unifying windows, monitoring, managing, operating and acting as agentive role.

  -Service executives: responsible for settlement of problem, composition, capacity and regular service reports

  -Security management :  responsible for monitoring and controlling all illegal operations that may lead to information leakage as change and approve required by a set of running firewall, anti-virus, IPS, UTM, and PC information

  
  

  Service Case:

  All subsystems of system integration in a Japanese furnishing company (office, shop, logistics center, DC). Maintenance projects include weak current integrated wiring system, daily operation network system in the store, WIFI system, access control system, attendance system, PC fault response processing, national VPN line, server virtualization system, PBX system, UPS system, background music system and SharePoint system.

  
  

  

• Staff dispatch service

  Service Overview:

  Labor dispatching, also known as talent dispatching，talent leasing or labor leasing, refers to a new labor model in which our company signs contracts with dispatched workers and they will start to provide labor force to the enterprises concerned.

  
  

  Detailed introduction:

  1. Desktop equipment operation and maintenance services

  ①Software maintenance

  ②Hardware maintenance service

  ③Other service

  2. Meeting equipment operation and maintenance services

  3. Equipment room O&M services

  ①Network equipment

  ②Server equipment

  
  

  Service Case:

  40 resident engineers are dispatched to a large financial settlement center abroad to deal with failures in customers' existing environments and the development and application of new requirements. Such dispatch service has different blocks: ITSM, System, Middleware, CloudOS, Storage, Network/VCFC, Software Development

  
  

  

• Operation and maintenance monitoring

  Service Overview:

  AlarmView（comprehensive monitoring and management network platform）is a  platform that provides an overall operation and maintenance for banks, enterprises and government DCs. It offers DIC business solutions to and network settlements on monitoring, traffic flow of server, switch, router, firewall, virtual machine, status, alarm, drawing, etc. 

  
  

  Case:

  ● A IT department of the hub is responsible for constantly monitoring and controlling servers, telecom devices, dedicated line status, and network bandwidth of the head office and branches.

  ● we positively take precautions to deal malfunctions.

  ●we establish screen, sound and email alarms in case any is missed.

  
  

  

• HelpDesk service

  Service Overview:

  Help Desk is a resource channel designed for IT system users. Users can seek help when encountering IT service problems. Help Desk helps IT workers build a system of multi-level malfunction solutions on the basis of extensive technical knowledge.

  
  

  Detailed introduction:

  The work of Help Desk includes the following aspects:

  IT single point of contact (SPOC)

  Computer or software consultation

  Ability to track all issues

  Problem escalation process

  Problem solved

  
  

  Service Case:

  A large Japanese construction company has appointed our company to help its staff fix malfunctions in their daily office by our HelpDesk. We give priority to responding, evaluating and solving problems in case of any catastrophes happened to the daily work of the employees.